Last Updated: 24th December, 2024
Melocards is owned and operated by Performers HUB!
Melocards deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.
In this privacy policy, the words "website" refer to Melocards website, "we", "us", "our", and "Melocards", refers to Melocards, and "you", "client", and "user", refers to you, the user or client of Melocards.
By using the website and our services, you are accepting the practices described in this privacy policy. Your use of the website and our services is also subject to our terms and conditions. This privacy policy may change from time to time. Any changes to this policy will be posted on the Melocards website, so please review this policy regularly. Your continued use of the website and our services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates.
This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the Privacy Act 1988 (Australian regulation).
The personal data of users that are collected and processed through the website and the use of Melocards services will be under the responsibility and in charge of:
By visiting the website, interacting with the Melocard Maker and/or contacting us through our contact information, you agree to our collection, storage and use of your information as set out in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.
The information we collect from our users helps us to continually improve the user experience on the website and provide our services appropriately. These are the types of information we collect:
You provide information when you visit the website, interact with the Melocard Maker and/or contact us through our contact information. As a result of those actions, you may provide us with the following information:
As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.
In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.
In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.
Payment Data refers to information related to your payment details, such as cardholder name, email, phone number, billing address, credit card number, expiration date, security code, etc., depending on the payment method selected by the user.
Your payment details will be processed by third party payment processors available on this website (Lemon Squeezy), who will process and store your details securely and solely for the purpose of processing the purchase of Melocards. Melocards reserves the right to engage any payment processor available.
View Lemon Squeezy's privacy policy here: https://www.lemonsqueezy.com/privacy
We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Melocards server and will be stored on the respective server of our email service.
Personal data provided by our users through our website will be retained for as long as necessary to provide our services and fulfil the legitimate purposes described in this policy in section 5 or until the user ceases to use our services, or requests deletion of their data.
Data related to the creation of eCards is stored temporarily to ensure that users can retain their progress during the personalisation process. This is done by using an ID associated with the user's current card, which is stored as a functionally necessary cookie. Data from cards in progress, which may or may not be linked to the user's email address, is automatically deleted after 7 days of inactivity. In the case of completed and delivered cards, the necessary data is only retained for a period of 1 year before being permanently deleted. This approach ensures a balance between service functionality and protection of user information.
Melocards may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Melocards may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
In general, we use the data we collect from our users and clients primarily to provide our services properly. We use the data collected through our website as described below:
Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.
We use third party services to perform certain functions on our website. Some of these functions and services include: website hosting, payment processing (Lemon Squeezy), sending emails, including marketing emails, and data analysis.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
By providing your email address, you consent to receive relevant content, notifications, and information from us. As a result, your email address may be shared with third-party bulk email service providers solely for the purpose of sending you these communications. If you wish to stop receiving emails from Melocards, you can unsubscribe at any time by using the "unsubscribe" link in the emails or by submitting a request through our contact information.
In the event Melocards creates, merges with, or is acquired by another entity, your information will likely be transferred. Melocards will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Melocards, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Melocards uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.
In the event of a security breach that compromises the confidentiality of the personal data of our users, Melocards undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.
By using our website, you agree that your personal data may be transferred and processed outside of Australia or your home country, where data protection laws may differ. This is because we use data storage services that may have servers located in other countries. Melocards is committed to taking reasonable steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.
We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Melocards strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.
Users who provide information through our website and the use of our services, as data subjects and owners of their data, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. These rights are described below:
Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be processed and answered within 10 working days of sending the request.
We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.
Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Melocards collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Melocards does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Melocards is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.
We reserve the right to change our privacy policy at any time. Any changes to our privacy policy that involve a significant change in the processing of data will be promptly notified to our users and clients and posted on our website. Your continued use of our website and services following such informed changes will signify your acceptance of those changes.
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
We're not yet big enough to offer support, so you may not get a reply from the following email address. Make sure to check if we've anticipated your question in our FAQs.
Email: contact@melocards.com
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