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Cookie Policy

Last Updated: 24th December, 2024

Welcome to Melocards!

Melocards is owned and operated by Performers HUB!

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:

In this cookie policy, the words "website" refer to Melocards website, "we", "us", "our", and "Melocards" refer to Melocards, and "you" and "user" refer to you, the user and visitor of Melocards website.

This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Melocards, in the terms contained in this policy.

1. General information

The information collected through the cookies used through our website and services will be under the responsibility and liability of:

2. What are cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. These files enable the website to recognise your device and recall whether you have visited the site before. Cookies are a common technology on the web and have been used by most websites for many years. They play a crucial role in making websites function more effectively. Cookies help track which sections of the website users interact with and allow for a personalised browsing experience. Additionally, cookies provide valuable data that helps us monitor and enhance the website's performance.

3. Consent

Along with this document, when you visit our website for the first time, you will be shown a notice or banner on the homepage of the website, informing you about the use of cookies by our website, where you can accept or reject the use of cookies by the website. By accepting this notice, you are giving your explicit consent to our use of cookies on your device. These cookies are used to enhance your browsing experience, personalise content, analyse site traffic and enable specific functionality related to our online operations.

Your consent allows us to provide you with a more personalised and efficient user experience. If you decide to withdraw your consent at any time, you can do so by adjusting your browser's cookie settings. However, please note that refusing to use cookies or disabling certain cookies may reduce the functionality of the site and negatively impact your overall experience.

4. Legal basis and legitimate interests

On our website, we use cookies based on our legitimate interests to provide the best possible user experience and to continuously enhance our site. These interests include optimising our online services, personalising content and advertising, and ensuring the security and efficiency of our website.

Cookies enable us to gain insights into how users interact with our website, allowing us to tailor and improve our services and functionalities to better meet their needs and preferences.

Although we believe that our legitimate interests in using cookies do not outweigh your fundamental rights and freedoms, you still have the choice to refuse or manage the use of cookies through your browser settings or by using the tools available on our website.

5. Withdrawal and objection (opt-out)

By accessing our website, you agree to the use of cookies that enhance the browsing experience and allow the personalisation of content and advertisements. However, we understand and respect your right to privacy. If you wish to opt-out or exercise your choice to not participate (Opt-Out), you can set your browser to refuse all cookies or to indicate when a cookie is being sent.

Please note that some features of the site may not function properly without the use of cookies. In addition, we provide links or tools on our site that allow you to specifically decline the use of certain cookies.

6. Storage duration of cookies

The cookies used on our website have different retention periods depending on their purpose. Necessary cookies, which are essential for the basic operation of the site, are stored only for the time necessary to provide the services requested, such as secure access to restricted areas or user authentication. These cookies cannot be disabled, as without them the website would not function properly.

Functionality cookies, which allow us to remember your preferences, such as language or personalised site settings, may have a variable duration. Some of these cookies may be session cookies, meaning that they are deleted when you close your browser, while others may be stored for longer periods, up to several years, to provide a smooth and consistent user experience on repeat visits.

Analytical cookies allow us to track activity on the website to improve its performance and the user experience. These cookies are kept for a maximum of 24 months before being automatically deleted. You can manage or delete these cookies at any time through your browser settings. However, by disabling or deleting these cookies, some functionality of the site may be limited, which could affect your browsing experience.

In addition, there are cookies that can be classified in the 'other' category, which include those that do not fit directly into the above categories but are used for other specific purposes, such as improving security or analysing the more detailed use of the website. These cookies have different durations and, like analytics cookies, can be managed or deleted at the user's discretion through browser settings.

Please note that deleting or rejecting cookies may adversely affect the functionality of the site and may limit some features, impacting the overall experience when interacting with our website.

7. Cookie settings

When you access the Melocards website, you have full control over how cookies are managed in your browser. Most browsers, both on computers and mobile devices, allow you to set your cookie preferences in the 'Settings' or 'Privacy' options. Here you can decide whether you want to allow all cookies, partially block them, or delete them altogether.

On your mobile device, whether Android or iOS, you can also adjust these settings in the privacy options of the browser you use. If you prefer greater control, you can choose to block third-party cookies or manage cookies already stored. Please note that while you can disable certain cookies, doing so may affect some features of the website and limit your experience of using our tools.

If you wish to delete previously stored cookies, you can delete them manually at any time. If you are unsure how to do this, we suggest you consult your browser's help pages for detailed instructions; however, this will not prevent Melocards from installing further cookies on your device unless you adjust your internet browser settings as described above.

8. Cookies we use

We use the following cookies on our website:

CookieDomainDescriptionDurationType
cidapp.melocards.comThe cid cookie is used to save in-progress Melocards in the case of accidental window closure.3 daysFunctional
cookie_consent.melocards.comStores the user's consent regarding allowing tracking cookies to be stored365 daysFunctional
XSRF-TOKEN.lemonsqueezy.comUsed for checkout purposes2 hoursFunctional
laravel_session.lemonsqueezy.comUsed for checkout purposes2 hoursFunctional
ls_cart_id.melocards.lemonsqueezy.comUsed for checkout purposessessionFunctional
ls_checkout_origin.melocards.lemonsqueezy.comUsed for checkout purposessessionFunctional
ph_phc_*_posthog.melocards.comUsed to track user behaviour and report on analytics365 daysAnalytics
__ph_opt_in_out_phc_*local storage - N/AUsed to report on opting in or out of analyticslocal storage - N/AAnalytics
AEC.google.comUsed to detect spam, fraud, and abuse from us while advertising through Google6 monthsOther
NID/ENID/ANID.google.comUsed to for Google ads6 monthsOther
_gcl_au.melocards.comUsed for conversion tracking for Google ads90 daysOther

For a more thorough list of cookies that Google may install at any given time, please visit Google's advertising and measurement cookies list.

9. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Necessary

Necessary cookies are essential files that enable basic functions on the website, such as navigation and security. They do not collect personal information.

Functional

We use functional cookies to enhance your online experience by remembering user preferences and settings and maintaining consistency across the website, without tracking activities.

Analytics

These cookies help us understand how visitors use our website, by collecting information showing which are the most visited pages and other data regarding an analytical flow. We use this information to create a better experience for all users on our website.

Other

Cookies in the 'other' category include those that do not specifically fit into the necessary, functional or analytical categories. These cookies can fulfil various functions, such as improving the security of the site or providing advanced analysis of the use of the website.

10. Contact us

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us using the contact information below:

Melocards logo

We're not yet big enough to offer support, so you may not get a reply from the following email address. Make sure to check if we've anticipated your question in our FAQs.

Email: contact@melocards.com

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